In enterprise software, scale used to be the natural enemy of growth. Once platforms became deeply embedded, expectations shifted from expansion to maintenance. That assumption is quietly being challenged. A new generation of enterprise leaders is proving that becoming a system of record does not cap growth, but can instead unlock a second act—one driven by automation, data orchestration, and AI sitting directly inside mission-critical workflows.
What matters now is not whether expectations were exceeded last quarter, but how the next phase is constructed. Investors are parsing guidance for signals on AI monetization, pricing power, and the balance between organic momentum and acquisition-led acceleration. The underlying tension is subtle but decisive: is the current ambition an incremental extension of an already mature platform, or the early stage of a longer structural expansion where AI meaningfully raises the ceiling?
Top points of the analysis
ServiceNow is targeting sustainable ~20…